Language Access Services

Ensuring Access to Limited English Proficient New Yorkers

City agencies that routinely interface directly with New Yorkers are required by Executive Order 120 to provide services in the top six languages spoken by New Yorkers.  The Mayor's Office of Operations and the Mayor's Office of Immigrant Affairs have created initiatives and provided assistance in ensuring that the City is accessible to all New Yorkers, and enabling City agencies to more effectively meet the mandated requirements.

Download Executive Order 120

View Agency Language Access Plans

Language Gateway

The Language Gateway is a multilingual web portal that provides essential City resource material translated into the most commonly-spoken languages in New York City. This site serves as a 'one-stop-shop' to meet the most immediate needs of Limited English Proficient New Yorkers and the community-based organizations that serve them. The Language Gateway was developed by the Mayor's Office of Operations, Mayor's Office of Immigrant Affairs, and the Department of Information Technology & Telecommunications. Visit the Language Gateway

Visit the Mayor's Office of Immigrant Affairs, which promotes the well-being of immigrant communities by recommending policies and programs that facilitate successful integration of immigrant New Yorkers into the civic, economic, and cultural life of the City.

How’s Our Language Access?

Customer feedback is essential to improving quality of services, especially in a linguistically and culturally diverse environment.  Working with 311, the Mayor’s Office of Operations and the Mayor’s Office of Immigrant Affairs have developed an easy-to-use process for Limited English Proficient customers to register complaints so that we can better track and help City agencies to address shortcomings in their service delivery. 311 is an accessible, free and easy-to-use resource that is available 24/7 and has the capacity to provide interpretation in 170 languages. Through this new process, we will ensure that the agency investigates and resolves complaint in a timely manner