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Van Hailin'
TLC’s Van Hailin’ pilot program was inspired by Mayor Eric Adams’s initiative to improve customer service and was created to enhance the experience for TLC drivers by allowing them to perform a variety of transactions that would otherwise require them to visit TLC’s offices in Long Island City.
Van Hailin’, which features a built-in office, visits all five boroughs and is a one-stop-shop mobile office where staff members from various TLC units can assist licensees. It is staffed by representatives from TLC’s Community Affairs, Finance, Licensing, and Prosecution Units and accompanied by LabCorp so that drivers can submit their mandatory drug tests.
Where and When to Visit Van Hailin’:
2024
January 19, 2024 – Office of Councilmember Chi Ossé, 1360 Fulton Street, #500, Brooklyn, NY 11216. RSVP by clicking here.
February 9, 2024 – Office of Councilmember Carmen De La Rosa, Alianza Dominicana, Cultural Center, 530 W 166th Street, New York, NY 10032. RSVP by clicking here.
March 15, 2024 – Office of Councilmember Kristy Marmorato, Morris Park Community Association, 1824 Bronxdale Ave, Bronx, NY 10462. RSVP by clicking here.
April 19, 2024 – Office of Assemblywoman Jenifer Rajkumar, Woodhaven Manor, 96-01 Jamaica Avenue, Woodhaven, NY 11421. RSVP by clicking here.
2023
March 31, 2023 – Office of Councilwoman Selvena N. Brooks-Powers, 222-02 Merrick Boulevard, Laurelton, NY 11413
April 28, 2023 – NYPD Police Service Area 4, 130 Avenue C, New York, NY 10009
May 18, 2023 – Taxi and Limousine Commission, 1139 Hylan Boulevard, Staten Island, NY 10305
June 23, 2023 – Office of Councilwoman Mercedes Narcisse, 5827 Flatlands Avenue, Brooklyn, NY 11234
July 21, 2023 – Office of Councilmember Amanda Farías, 778 Castle Hill Avenue, Bronx, NY 10473
August 25, 2023 – Borough Hall, 209 Joralemon Street, Brooklyn, NY 11201
September 22, 2023 – NYPD Police Service Area 6, 2770 Frederick Douglass Boulevard, New York, NY 10039
October 27, 2023 – Office of Assemblymember Karines Reyes, 1973 Westchester Avenue, Bronx, NY 10462. See the flyer by clicking here and RSVP by clicking here.
November 17, 2023 – Queens Borough Hall, 120-55 Queens Boulevard, Kew Gardens, NY 11424. See the flyer by clicking here and RSVP by clicking here.
December 15, 2023 – Taxi and Limousine Commission, 1139 Hylan Boulevard, Staten Island, NY 10305. See the flyer by clicking here and RSVP by clicking here.
Services Provided:
- Settlement offers
- Removal of suspension (must be compliant)
- Removal of revocation (must be compliant)
- TAMIS proof of "current" status
- Navigating TLC Up
- General licensing inquiries
- Drug testing by LabCorp ($34 by money order only; and must have a TLC driver's license)
Speak with TLC inspectors about the following:
- Notice of violation (NOV)
- Failed inspection
- Required decals
Services NOT Provided:
- DMV services
- Replacement of lost credentials
- Plate/vehicle transfers
- Payment plans
How we got to ‘right now’
July 2022: TLC's Customer Experience Taskforce begins discussing ways to enhance the agency's services.
August 2022: TLC evaluates existing agency resources and outreach efforts. TLC then selects the mobile office concept as a potential proposal.
September 2022: TLC begins identifying necessary resources and stakeholders.
November 2022: TLC sends out a survey to licensees to find out what services are the most popular and to find out where and when licensees want to receive them. TLC begins ordering the tools and supplies necessary to operate the mobile office.
January 2023: TLC External Affairs begins live testing of the office's system to ensure that it is ready to launch with staff from different divisions. Multiple tests ensure that the van will operate properly on the date of the launch.
February 2023: TLC soft launches the van in front of the Long Island City Office in an unpublicized event to introduce licensees to the new service.