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5-Year Accessibility Plan
Local Law 12 of 2023, codified as NYC Administrative Code § 23-1004, requires every agency to develop and implement a plan that includes the steps it is currently taking and will be taking over the next 5 years to ensure that the agency’s workplace, services, programs, and activities are accessible to and accommodating and inclusive of persons with disabilities.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for Web designers and developers to improve accessibility for people with disabilities. WCAG 2.1 defines three levels of conformance: Level A (lowest), Level AA, and Level AAA (highest). Our digital content is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.
Feedback
We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues by using the Website Accessibility Feedback Form.
If you need assistance accessing a particular program or service, please reach out to BIC’s Disability Service Facilitator at (212) 437-0500 or DSF-BIC@bic.nyc.gov.
Assessment Approach
BIC assesses the accessibility of its digital content through self-evaluation.
Business Integrity Commission (BIC) Policies Prohibiting Discrimination against People with Disabilities in Access to City Services
It is the policy of BIC to comply with all applicable laws including, but not limited to, the Americans with Disabilities Act (ADA), Rehabilitation Act, the New York State Human Rights Law and the New York City Human Rights Law. BIC does not discriminate on the basis of disability in the operation of its programs, services, and activities.
Employment related complaints for employees and applicants for employment seeking a reasonable accommodation are covered under the City’s Diversity and EEO Policy which can be found on the DCAS website.
Any member of the public who requires an auxiliary aid or service for effective communication, or a reasonable modification of policies or procedures (involving matters other than employment) in order to participate in our programs, services or activities is invited to direct their needs and preferences to Johnnie Davis, Disability Service Facilitator, by mail, telephone, or email:
Disability Service Facilitator
Cindy Haskins
100 Church Street, Floor 20
New York, NY 10007
DSF-BIC@bic.nyc.gov
212-437-0500
(212) 504-4115 – NYC 311 TTY Number
New York Relay Service 711
You can contact the Disability Service Facilitator by emailing Cindy Haskins at DSF-BIC@bic.nyc.gov.
Requests should be made as soon as possible but no later than three (3) business days before the scheduled program, service, or activity. Questions, concerns, or requests for additional information may be directed to Cindy Haskins.
If you believe you have been denied an auxiliary aid or service or a reasonable modification of policies or procedures to participate in programs, services or activities provided by BIC, please see our grievance procedure, below.
Grievance Procedure
This grievance procedure may be used by any member of the public who wishes to file a grievance alleging discrimination on the basis of disability in the provision of services, activities, or programs, by BIC. Employment related complaints for employees and applicants for employment seeking a reasonable accommodation are covered under the City’s Diversity and EEO Policy which can be found at Equal Employment Opportunity Policy (nyc.gov).
The grievance should be in writing and contain information about the alleged discrimination such as the name, address, and telephone number of the grievant, as well as the location, date, and description of the complaint or alleged violation of the ADA, or other anti-discrimination law. Examples of discrimination include but are not limited to refusal to provide an American Sign Language interpreter, large print or Braille documents and real time captioning also known as computer-assisted real-time transcription (CART) when requested within a reasonable timeframe, or failing to provide adequate information regarding accessibility for people with disabilities at public events.
Alternative means of filing a grievance, such as in-person interviews or an audio recording of the grievance, may be available, as needed, to persons with disabilities upon request.
The grievance should be submitted as soon as possible but no later than sixty (60) calendar days after the date of the alleged violation to:
Disability Service Facilitator
Cindy Haskins
100 Church Street, Floor 20
New York, NY 10007
212-437-0500
DSF-BIC@bic.nyc.gov
Within thirty (30) calendar days after the receipt of the grievance, the disability service facilitator will contact the grievant to discuss the grievance and any possible resolutions.
Within fifteen (15) calendar days of this contact with the grievant, the disability service facilitator will respond to the grievance in writing or, where appropriate, in a format accessible to the grievant, such as large print, Braille, or audio recording. This response will explain BIC’s position and offer options for substantive resolution of the grievance, where applicable.
The grievant or the grievant’ s designee, may appeal the decision by the disability service facilitator within thirty (30) calendar days of receipt of the response by mail or email to:
Commissioner
Elizabeth Crotty
100 Church Street, Floor 20
New York, NY 10007
The appeal should be submitted in writing. Alternative means of filing an appeal, such as an in-person interview or an audio recording of the grievance, may be made available for persons with disabilities upon request.
BIC’s response to the appeal will be provided to the grievant within sixty (60) days following receipt of the request for the appeal. All responses by BIC will be in writing or, where appropriate, in a format accessible to the grievant. All written grievances, appeals, and responses received in connection with a grievance made to BIC, will be retained for at least three (3) years. This document is available in alternative formats, including large print, audio recording, and Braille, from the disability service facilitator upon request.