Renewal Frequently Asked Questions

  • Do I need to renew my not-for-profit property tax exemption?
    Yes, any nonprofit organization that receives a full or partial property tax exemption is required to submit a renewal form each year.
  • How do I renew the exemption?
    Visit and log in with the user ID and password mailed to you by the Department of Finance in October 2016. If you do not have your user ID and password, please visit or call 311. Include your borough-block-lot number in your inquiry. (Your BBL can be looked up here.)
  • Do I have to complete the form online?
    No, but submitting the form online will provide you with a confirmation email and a receipt of the submission for your records. If you cannot renew online, visit or call 311 to request assistance.
  • May I change or retrieve my password?
    Yes, select “Change Password” on the orange bar at the top of the screen and enter your desired password. Passwords require a minimum of six (6) characters and must include one letter or number. If you have forgotten your password, click “Forgot Your Password” in the log-in box and follow the instructions to retrieve it.
  • We are going to sell our property; must I still complete the renewal form?
    Yes, if your organization currently owns the property, you must complete the renewal form. (If you sold the property before July 1, 2017, select “no” in section one and type the name of the new owner and the date of the sale.) If the new owner is a not-for-profit, it may complete the Not-For-Profit Organization's Tax Exemption Application to receive the benefit.
  • I have a contemplated use exemption, but the construction or renovation is complete, or nearly so. What must I do to keep my benefit?
    You must submit the renewal form indicating that the construction or renovation is almost complete, and submit a new exemption application detailing the new use of the property. (New applications are available at on or by contacting 311.) An inspection may be required.
  • My organization’s name is misspelled or incorrectly abbreviated. How can I fix it?
    Visit or contact 311. (The name change request cannot be due to a change of ownership.)
  • My property’s address is listed incorrectly. How can I fix it?
    Visit or contact 311 and indicate that the address is incorrect. We will review your request. (Please remember that a property may have multiple addresses.)
  • I submitted our contact information incorrectly. How can I change it?
    Click “profile information” in the orange bar at the top of the screen to manage your profile.
  • I received more than one user name and password. Which should I use to log in?
    Visit or contact 311 for assistance.
  • What should I do if the list of BBLs is incorrect (either missing a BBL or listing a BBL not owned by my organization)?
    Visit or contact 311 to provide the correct or missing BBL of the property or properties.
  • May I save my form and return to it before submitting?
    Yes, you can save your work and come back later to complete the form.
  • What happens if I leave my work without saving or submitting?
    The application will time out after one hour; be sure to save or submit your work, or it will be lost.
  • How may I provide additional information?
    The renewal form will allow you to upload your required supporting documentation. The following file formats (less than 5 MB each) are supported: pdf, jpg, jpeg, doc, and docx. If you are unable to submit your supporting documentation via the renewal form, you may do so via the contact form at Make sure to include your borough-block-lot number.
  • How will I know that my form was uploaded successfully?
    A confirmation email will be sent to the email address you provided.
  • Can I print a copy of my renewal form?
    Yes, once you have successfully submitted your renewal application you will be given an option to print it.
  • I answered yes to a question and a textbox opened. I typed my answer but am getting an error message. What did I do wrong?
    You probably need to type a longer response. All text boxes require at least 25 characters.