TLC Leadership Page

Commissioner – David Do

Chief of Staff – Wendy Klancher

Ms. Klancher has over 25 years of experience in transportation planning, programs and policy at the federal, metropolitan and local levels. Ms. Klancher was most recently with the DC Department of For-Hire Vehicles as Senior Policy Advisor.

Ms. Klancher worked on planning for autonomous vehicles while at the Federal Transit Agency (FTA). Prior to the FTA,  Ms. Klancher coordinated the development of the 25-year long-range transportation plan for the DC Metro area for the National Capital Transportation Planning Board. In addition, she led federal grant programs which funded over 50 projects totaling more than $25 million, which improved transportation for people with disabilities and older adults.  

Wendy has a Master’s Degree in Urban Planning from the Humphrey School at the University of Minnesota and a Bachelor’s Degree in Economics and Political Science. Wendy resides in the Financial District.

Deputy Commissioner of Licensing and Standards – Aisha Richard

Aisha Richard is the Deputy Commissioner of Licensing and Standards at the NYC Taxi and Limousine Commission (TLC).

Aisha oversees Licensing Initiatives and Reporting, Application Processing, Client Services, Customer Experience, TLC’s Call Center, Licensee Compliance and Education Services. Aisha and her team are focused on making sure Mayor Eric Adam's vision to uphold excellence in city government is executed operationally through customer-centric and efficient services.

Aisha has served as a dedicated public servant with the City of New York for over 17 years. Before she joined TLC, she served the City at FDNY and the Department of Buildings. 

Aisha earned her BA in Psychology from the Pennsylvania State University, and an MBA in Strategic Management from Baruch College. A longtime resident of Harlem and the Bronx before she moved to Long Island, Aisha is a mother of two who enjoys traveling and dancing to Kidz Bop music with her family. 

Deputy Commissioner of Operations, People & Innovation – Evan Hines

Evan Hines is TLC’s Deputy Commissioner for Operations, People, and Innovation (OPI) division, which includes Human Resources, Administrative Services, Information Technology, Operations, and Process Improvement teams. OPI ensures all divisions have the resources they need to deliver on their missions and meet long-term mandates and commitments. 

Before joining TLC in 2020, Evan worked at the Department of Information Technology and Telecommunications (DoITT) for over 10 years in various senior management positions. Last serving as its First Deputy Commissioner, he was second-in-command to its commissioner and oversaw all administrative functions of the agency. During Evan’s tenure, DoITT launched the largest continuous free public Wi-Fi network in the United States, established the City’s landmark Open Data plan, implemented the City’s first interactive crime mapping tool, and deployed a re-designed NYC.gov site. 

Before joining DoITT, Evan was the Director of Performance Management Strategies at the Metropolitan Transportation Authority (MTA) where he established a performance management program – MTA Stat – and planned a proof-of-concept for MTA’s real-time bus locator. He also served as a Deputy Director and Senior Policy Advisor in the New York City Mayor’s Office of Operations, creating the Citywide Performance Reporting system and conceptualizing and launching the award-winning My Neighborhood Statistics application, which provides the public with community-level performance data from the Mayor’s Management Report.  

Evan is a graduate of the State University of New York at Albany, where he received bachelors and master’s degrees in English. He currently lives in Manhattan with his husband and is proud to be a lifelong New Yorker born and raised in Brooklyn and a product of the NYC public school system. 

Deputy Commissioner, Uniformed Services Bureau – Ira Goldapper

Ira Goldapper is the Deputy Commissioner for the Uniformed Services Bureau, overseeing the divisions responsible for the safety of the riding public.  The Safety and Emissions Division performs inspections of TLC-licensed vehicles and in-vehicle technologies, and the Enforcement Division patrols the city, ensuring drivers of those vehicles are properly licensed and operating in a safe and lawful manner. 
  
Before taking on the role as Deputy Commissioner, he was TLC’s Director of Discipline and Labor Relations for ten years, where he oversaw investigations of complaints against TLC employees, employee disciplinary proceedings, labor relations, and served as the personnel attorney for the agency. 
  

Prior to joining TLC in 2012, Goldapper served in the Office of General Counsel for the Department of Citywide Administrative Services, where he began his city service in 2005, handling legal matters involving citywide personnel policies and Civil Service Law.  He received his Juris Doctor from New York Law School and Bachelor of Science in Political Science from SUNY University at Buffalo. 

General Counsel/Deputy Commissioner of Legal Affairs & Prosecution – Sherryl Eluto

Sherryl Eluto is the Deputy Commissioner for Legal Affairs and Prosecution and serves as General Counsel.  She oversees TLC’s legal department and provides counsel to the Commission, the Chair and to the agency. 

Legal Affairs’ responsibilities include rulemaking and legislation, Freedom of Inform Law (FOIL) requests, medallion transfers, litigation, contracts, labor and employee discipline.  The Prosecution Unit ensures compliance with TLC regulations and the Administrative Code and prosecutes summonses before the Office of Administrative Trials and Hearings. 
  
Prior to joining TLC, Ms. Eluto graduated from SUNY Binghamton and New York Law School, and is a lifelong Brooklynite. She began her career at TLC in 1990, serving as a staff attorney.

Deputy Commissioner of Finance – Edward Wilton

Ed Wilton is the Chief Financial Officer/Deputy Commissioner for the TLC Finance Division, which includes the Budget, Procurement and the Program Planning and Management units. 

Mr. Wilton holds an Masters in Public Administration from Baruch College as well as a B.A in Political Science from Wagner College. With two decades in New York City government, Mr. Wilton brings with him a plethora of experience. 

He started his career with NYC at the Administration for Child Services, and was later recruited as a budget analyst by the Office of Management and Budget. There he worked on the Social Services, Sanitation and Administrative Agency Tasks forces. Following his work at OMB he served as the CFO of the Office of Administrative Trials and Hearings, the Executive Director for the Operating budget at Department of Design and Construction and most recently the Chief Administrative Office for New York City Cyber Command. 

Mr. Wilton prides himself on being a practical innovator who makes efficient and cost-effective decisions with the goal of benefitting the most people in NYC at the least possible costs. 

Deputy Commissioner for Policy and Community Affairs – James DiGiovanni

James DiGiovanni is the Deputy Commissioner for Policy and Community Affairs, overseeing the agency’s policymaking, data analytics, and community engagement portfolios. 

James’s teams help create, evaluate, and communicate agency efforts such as those related to electric vehicles, accessibility, driver pay, and data transparency, keeping TLC on the cutting edge of regulating the city’s for-hire transportation. Before his current position James served in multiple roles at TLC in the Policy and Legal Departments. 

Prior to joining TLC, James was Counsel to the Transportation Committee at the New York City Council, where he drafted and negotiated legislation and planned legislative and oversight hearings covering TLC, the NYC Department of Transportation, and the Metropolitan Transportation Authority. A Queens native and resident, James holds a J.D. from Harvard Law School, an M.A. in Philosophy from Georgia State University, and a B.A. in Philosophy and Government & Politics from St. John’s University. 

Deputy Chief of Staff – Malcolm Cain

Malcolm Cain is the Deputy Chief of Staff of the NYC Taxi and Limousine Commission, where he supports the Chair and Chief of Staff in the TLC’s day-to-day operations. 

Prior to this current role, Cain served as Senior Advisor for the Deputy Mayor for Operations of New York City. While there, he coordinated, managed, and supported key projects involving the NYC Department of Buildings and the TLC that increased overall efficiency, collaboration, and consistency of policy recommendations. 

Cain has worked for City government for over a decade, where he has served the Department of Health and Mental Hygiene, the Office of Administrative Trials and Hearings (OATH) and TLC. 

Cain holds bachelor’s and master’s degrees in sociology from St. John’s University, is a Staten Island resident and a Philadelphia native. 

Chief Information Officer – Amit Agarwal

Amit Agarwal serves as the Chief Information Officer for the TLC, where he leads a diverse team in delivering technology programs and products to enhance services for a future-ready taxi industry. As the head of the Information Technology department, Amit is responsible for providing technological guidance for the agency, setting and directing strategic and tactical goals, policies, and procedures, and collaborating with the Commissioner and Lines of Services to propose innovative approaches and system changes. 
 
Prior to his current role, Amit served as the Chief Technology Officer for New York City's Small Business Services and has also worked in the fintech sector. He has served more than 15 years as an IT executive, bridging business strategies with technology solutions. Amit holds an MBA from Fordham University and an engineering degree from the University of Missouri. 

Special Initiatives Manager – Tanya Scott

Tanya Scott is the Special Initiatives Manager for the Taxi and Limousine Commission. As Special Initiatives Manager, Ms. Scott is responsible for planning and executing special projects, as well as overseeing the status of key projects. She works closely with the Commissioner and department leaders to improve teamwork and provide recommendations and consultation, as well as collaborate with the senior leadership team to determine and prioritize agency strategies. 

Ms. Scott has been working in city government since 2009 and in 2011 joined the Taxi and Limousine Commission.  After developing a comprehensive understanding of various operational functions at the agency, Ms. Scott assumed the role of Executive Assistant to the Commissioner, where she worked with five appointed and acting Commissioners, providing support and ensuring the smooth operation of the Commissioner’s Office. Prior to her tenure in the Commissioner’s Office, Ms. Scott has worked as a Program Analyst at the Department of Homeless Services, where she oversaw contractual obligations and compliance and data management for a portfolio of Safe Havens and Drop-In programs.   

Ms. Scott is a native of Brooklyn, NY, and holds a Bachelor of Business Administration from Bernard M. Baruch College, where she majored in Statistical Analysis.