Senior Team

Senior Team

City government building

Executive Office

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James Hendon - Commissioner

Jeffrey D. Roth, Deputy Commissioner

Jeffrey D. Roth is the Deputy Commissioner for DVS. He is responsible for overseeing the administrative, operational, programmatic, and external affairs operations for the agency. Prior to joining DVS, Jeffrey served as Assistant Commissioner at the FDNY. In that role, he was responsible for the Risk-Based Inspection System, a multi-phase project that enabled the Department to identify buildings most at risk for fire and prioritize them for inspections. Jeffrey also worked as the Deputy Commissioner for Policy and External Affairs at the New York City Taxi and Limousine Commission (TLC).

Jeffrey also serves in the New York Army National Guard as the 42nd Infantry Division Fire Support Coordinator holding the rank of Lieutenant Colonel. He served in 2004 in Sinai, Egypt as part of the Multinational Force and Observers (MFO), an organization charged with maintaining the peace protocols between Egypt and Israel, and in 2012 during Hurricane Sandy in New York City.

Jeffrey holds a Master's degree in Public Policy and Urban Planning from Harvard University and a Bachelor of Arts degree from James Madison College at Michigan State University.

Note: Jeffrey D. Roth is currently on military leave.

Glenda V. Garcia, Interim Deputy Commissioner of Operations and General Counsel

Glenda V. Garcia is the Interim Deputy Commissioner of Operations while Deputy Commissioner Jeffrey Roth is on extended military leave. Glenda provides oversight of the agency's Operations and Administrative Services, Informational Technology, and Community Affairs departments. Glenda also holds a dual role of General Counsel and Agency Chief Contracting Officer where she manages all legal, contract, and compliance matters. Prior to joining DVS, Glenda served as agency counsel at City of New York agencies FISA-OPA and NYCERS, where she provided legal advice and guidance on statutory matters, labor and employment law issues, EEO, collective bargaining agreements, and drafted complex IT and human services procurement contracts. Before committing to public service, Glenda worked in litigation for one of New York's leading defense law firms covering various liability lawsuits with a wide range of national clients, including insurers, manufacturers, and property owners. Glenda started her legal career as an immigration attorney assisting Chinese nationals seeking asylum in the United States. 

Glenda is admitted to the New York State Bar, holds a J.D. degree from the University of Miami School of Law and a Bachelor of Arts degree in Psychology from Stony Brook University, New York.

Paul Vallone, Deputy Commissioner for External Affairs

Paul Vallone serves as the Deputy Commissioner for External Affairs for DVS.

Before joining DVS, Paul Vallone served as a New York City Council Member representing District 19 in northeast Queens. During his tenure in City Council, Vallone served as Chair of the Committee on Economic Development. Prior to his time in elected office, Vallone was the managing partner for Vallone & Vallone, LLP. He has been admitted to the New York and New Jersey Bar Associations since 1992.

Cassandra Alvarez, Chief of Staff

Cassandra Alvarez currently serves as the Chief of Staff for DVS.

Prior to serving in her current role, Cassandra served as the Associate Commissioner of Policy and Strategic Partnerships for DVS. Under her leadership, DVS became a partner in the nation's first-ever, veterans-focused Pay For Success project—Veterans CARE—which focuses on improving employment and health outcomes for veterans with service-connected PTSD.

Before joining DVS, Cassie served as the Associate Director of Sponsorship and Development with the Mayor's Office of Special Projects and Community Events where she designed and launched the office's first strategic partnership program. Before joining city government, Cassie launched an individual giving program and strategic plan for NPR's StoryCorps. Prior to that, she worked in development at a number of different NYC nonprofit organizations, including the SS United States Conservancy, Migraine Research Foundation, and Brooklyn Historical Society.

In 2015, Cassie was named as a Community Innovation Fellow by Re: Gender (formerly the National Council for Research on Women). Cassie is a member of the Marine Park Community Association, Adelphi University Alumni Council, and has previously served on the advisory board of the United War Veterans Council. She holds an MS in Nonprofit Management from the Milano School of International Affairs, Management & Urban Policy at The New School and a BA in Political Science from Adelphi University. Her 91-year-old grandfather is a proud Korean War veteran and her two great uncles served in the US Army during the invasion of Normandy in World War II.

Policy and Strategic Partnerships

Ellen Greeley, Assistant Commissioner of Policy and Strategic Partnerships

Ellen Greeley is the Assistant Commissioner of Policy and Strategic Partnerships for DVS. In this role, Ellen leverages private sector resources to help establish and sustain agency initiatives. Ellen also oversees grants management, data and reporting, and special programs.

Community Services

Jason Loughran, Assistant Commissioner of Community Affairs

Jason Loughran is currently serving as Assistant Commissioner of Community Affairs for DVS.

Before joining DVS, Jason served as an Adjudication Specialist at the US Department of State where he collaborated with local and federal agencies on legal and regulatory provisions governing U.S. citizenship, nationality, and visas.

His career in public service began with positions at the New York State Assembly and the US Department of Homeland Security before moving on to the State Department.

Jason is a veteran of the US Navy. He deployed to the Helmand Province of Afghanistan in support of Operation Enduring Freedom in 2010. He holds a BS in Homeland Security from St. John's University and an Executive MPA from the Marxe School of Public and International Affairs at Baruch College. Jason was selected for the 2019 Baruch College Alumni Association Leadership in Public Service Award.

Information Technology

Emily Jagroop, Chief Information Officer

Emily Jagroop is the Chief Information Officer for the NYC Department of Veterans' Services. In this role, Emily leads the Information Technology (IT) team by overseeing and being responsible for the management, implementation, and usability of information and computer systems required to support the DVS organization's unique objectives and goals.

With over nine years of public service, her career in public service began with positions at the NYC Department of Consumer Affairs and NYC 311.

She holds a Bachelor of Arts in Psychology from Hunter College, Associates of Technical Studies in Information Technology from Eastern Gateway Community College, and a Graduate Certificate in Project Management from CUNY School of Professional Studies.

Emily is a military spouse of a US Marine Corp Veteran who came to this agency to support the veterans in NYC.


Jason Parker, Assistant Commissioner of Operations and Administrative Services

Jason is responsible for the agency's overall operations and administrative functions, including human resources, personnel processes, budget, payroll, and timekeeping, as well as implementing and helping to enforce citywide rules, regulations, policies, and procedures.