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Conflict Resolution

Welcome to the Center for Creative Conflict Resolution at OATH

The Center for Creative Conflict Resolution serves as a conflict resource for New York City government, its agencies, employees, unions and the public they serve. Operating under the auspices of the Office of Administrative Trials and Hearings (OATH), the Center works to create positive change in the ways conflicts are managed and resolved within New York City government.
The Center provides creative, collaborative, flexible, cost efficient and "breathable" options to effectively manage conflicts within and across New York City government. The Center provides a wide range of free services to City government employees and agencies. Through these efforts, the Center seeks to transform the harmful potential of conflict into opportunities for improved communication, enhanced relationships, greater public trust and positive change.

Upcoming Event: Citywide Roundtable on Restorative Approaches: Fostering Cooperation, Connection and Community Across New York City

To learn more and to register for the Friday, May 3, 2019 event in this series that seeks to build cross-sector connections and explore the use of restorative approaches in response to conflict and harm, please view the event flyer.

The Center's Services

Workplace Mediation
Conflict Coaching
Conflict Management
Group Facilitation
Restorative Practices
Dispute Systems Design


"I enjoyed the mediation process, it helped me to realize the stressors of my peers, and mediators were very helpful in finding ways we can use to combat every stress."

"As a representative of both parties in this dispute, I was surprised and pleased that mediation on such a professional level was offered to members. The process was thorough and helpful."

"Thank you for allowing me the opportunity to discuss this matter. I now feel a lot of stress has been removed from the work environment and I have agreed to work hard at keeping it that way."

"I was completely satisfied with the outcome. Everything was handled in a professional manner, which made me comfortable, and brought me in seeing the respondent's viewpoint, as well as mine. I am ready to put this behind me and move forward."

Center Staff and Mediator Panel

All Conflict Resolution and Training services are provided by the Center Staff and a diverse panel of external Mediators and Trainers.


Hon. Raymond E. Kramer


Judge Kramer serves as the Center's Executive Director and Director of the Administrative Judicial Institute at OATH, the mission of which is to provide ongoing educational programs, training and workshops to New York City administrative law judges and hearing officers. An Administrative Law Judge and Mediator, Judge Kramer leads the Center's Dispute Systems Design initiative. He has many years of experience mediating in the Family Court and workplace contexts and assisting parties in settling matters before OATH. He holds an Adjunct Professor post at New York University Law School, where he co-teaches the Mediation and Advanced Mediation: Dispute System Design Clinics, and New York University's School of Professional Studies, where he teaches Dispute Resolution and Conflict Management in the Master's Degree Program in Human Resources.


Justo A. Sanchez

Justo A. Sanchez serves as the Center's Director of Center Services. An experienced Mediator, Justo developed his craft actively mediating community and family disputes as well as court referred cases at various venues throughout New York City. From 2005-2010, he served as the Director of OATH's initial workplace mediation program, The Center for Mediation Services. His prior positions include serving as a Child Permanency Mediator with the New York Society for the Prevention of Cruelty to Children, mediating child permanency matters in the NYC Family Courts. He also served as Mediation Coordinator with the Center for Court Innovation, where he managed the Harlem Community Justice Center's Mediation Program. Throughout his career, he has worked with a wide variety of groups, couples and individuals across a broad spectrum of conflict themes and contexts. Justo received his Bachelor of Arts from Hunter College.


Andrew J. Garber

Andrew J. Garber, Esq. serves as the Center's Program Analyst. He tracks and manages program data, evaluation and reporting. He also leverages his background in improvisational comedy and writing to develop and shape creative responses to conflict. An Attorney and Mediator, Andrew believes deeply in the capacity of mediation and alternative Conflict Resolution services to improve the ways justice is served within the court systems. He is a graduate of New York Law School.


Halley B. Anolik

Halley B. Anolik, Esq. serves as the Center's Director of Education and Training. With a background in mediation, Halley coordinates, creates and delivers training to city agencies on ways to understand and incorporate conflict resolution theory and techniques in their workplace. Halley is continuously learning and teaching from a place that examines opportunities for increased understanding and party self-determination in conflict. Prior to joining the Center, Halley worked at New York Center for Interpersonal Development where she mediated a variety of case types, collaborated with courts, schools and various community groups to implement mediation programs and provided training in conflict resolution. She graduated cum laude from Benjamin N. Cardozo School of Law with a concentration in Alternative Dispute Resolution and is a Supervising Attorney for Brooklyn Law School's Mediation Clinic.


Karin McAvoy

Karin McAvoy serves as the Administrative Coordinator for the Administrative Judicial Institute and the Center. Karin is a top-performing Executive Assistant with more than 20 years of experience managing office priorities and providing exceptional administrative support for executives and government officials. She received her Bachelor's Degree in Business Administration from the University of Phoenix and her Certified Administrative Professional (CAP) designation from the International Association of Administrative Professionals.


Kimberly Guzman

Kimberly Guzman serves as the Center's Administrative Assistant. Having served in various capacities in diverse environments at OATH for 8+ years, Kim brings exceptional customer service experience to the Center. She is skilled in providing customer care, coordinating and responding to complex internal and external agency requests, supervising and training staff on policies and procedures, database management and record keeping through her experience with the Department of Records and Information Services. Prior to OATH, Kim conducted parenting workshops, evaluated child development tools and supervised recreational and educational activities for children and adolescents at Women in Need, an organization that supports homeless single mothers and children. Kim has a passion for learning and public service.


Sethu L. Nair

Sethu L. Nair serves as the Center's Conflict Resolution Specialist. She manages Conflict Resolution services including Mediation, Group Facilitation, Conflict Coaching and Restorative Practices. A Mediator, Circle Keeper and Coach, Sethu has worked across a range of conflicts including; family matters, small business disputes, non-profit staff and board challenges, workplace conflict and community discord. She is also a leadership development and personal transformation Coach and a founding member of the team at Hidden Water NYC, where she facilitates restorative circles to heal the impact of child sexual abuse in the family system. Prior to joining the Center, Sethu ran her own Conflict Management and Coaching practice. She has also worked for various human rights organizations in New York and India. Sethu is graduate of SUNY Purchase and the School of International and Public Affairs at Columbia University and delights in the dynamic interplay of relationships, communication and conflict.

Conflict Resolution


The Center has partnerships with various government agencies, the Citywide Diversity and EEO Network and Unions across New York City government. If your agency is interested in partnering with the Center, please email us at

Among our current partners are:

Human Resources Administration
Department of Correction
Department of Environmental Protection
Department of Sanitation
Police Department
Fire Department
Department of Citywide Administrative Services
New York City Housing Authority
Department of Information Technology and Telecommunications
Department of Transportation
NYC Health + Hospitals
Parks Department
Employee Assistance Program
Office of Administrative Trials and Hearings
NYC Commission on Human Rights

Center Brochure

Contact the Center


Phone: 212-436-0847

Center for Creative Conflict Resolution
66 John Street
11th Floor
New York, NY 10038