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Conflict Resolution

Special Message from OATH's Center for Creative Conflict Resolution during the COVID-19 outbreak

CCCR is offering all services on a remote basis during the COVID-19 pandemic. We are thinking of you and trust that you are managing as best you can in what are difficult and uncertain times for us all. Know that we are here to support to the best of our ability in the circumstances.

*CCCR staff will continue to be available for the following:*

  • Online or Phone Consultations
  • Online or Phone Coaching sessions
  • Online Mediation
  • Email support and inquiries
  • Group Facilitation
  • Restorative Circles
  • Training

To access these services, please contact your agency EEO Officer or HR Director. If you need assistance, please contact us by email at

If you or someone in your agency are currently working with us and you have questions and concerns, please send an email to the Center staff person you are directly working with or to

Welcome to the Center for Creative Conflict Resolution at OATH

The Center for Creative Conflict Resolution serves as a conflict resource for New York City government, its agencies, employees, unions and the public they serve. Operating under the auspices of the Office of Administrative Trials and Hearings (OATH), the Center works to create positive change in the ways conflicts are managed and resolved within New York City government.

The Center provides creative, collaborative, flexible, cost efficient and "breathable" options to effectively manage conflicts within and across New York City government. The Center provides a wide range of free services to City government employees and agencies. Through these efforts, the Center seeks to transform the harmful potential of conflict into opportunities for improved communication, enhanced relationships, greater public trust and positive change. Executive Order 63 Establishing the Center

The Center's Services

Workplace Mediation
Neighborhood and Small Business Mediation (MEND NYC)
Conflict Coaching
Conflict Management
Group Facilitation
Restorative Practices
Dispute Systems Design


"I enjoyed the mediation process, it helped me to realize the stressors of my peers, and mediators were very helpful in finding ways we can use to combat every stress."

"As a representative of both parties in this dispute, I was surprised and pleased that mediation on such a professional level was offered to members. The process was thorough and helpful."

"Thank you for allowing me the opportunity to discuss this matter. I now feel a lot of stress has been removed from the work environment and I have agreed to work hard at keeping it that way."

"I was completely satisfied with the outcome. Everything was handled in a professional manner, which made me comfortable, and brought me in seeing the respondent's viewpoint, as well as mine. I am ready to put this behind me and move forward."

Center Staff and Mediator Panel

All Conflict Resolution and Training services are provided by the Center Staff and a diverse panel of external Mediators and Trainers.

Hon. Raymond E. Kramer

Judge Kramer serves as the Center's Executive Director and Director of the Administrative Judicial Institute at OATH, the mission of which is to provide ongoing educational programs, training and workshops to New York City administrative law judges and hearing officers. An Administrative Law Judge and Mediator, Judge Kramer leads the Center's Dispute Systems Design initiative. He has many years of experience mediating in the Family Court and workplace contexts and assisting parties in settling matters before OATH. He holds an Adjunct Professor post at New York University Law School, where he co-teaches the Mediation and Advanced Mediation: Dispute System Design Clinics, and New York University's School of Professional Studies, where he teaches Dispute Resolution and Conflict Management in the Master's Degree Program in Human Resources.

Justo A. Sanchez

Justo A. Sanchez serves as the Center's Director of Center Services. An experienced Mediator, Justo developed his craft actively mediating community and family disputes as well as court referred cases at various venues throughout New York City. From 2005-2010, he served as the Director of OATH's initial workplace mediation program, The Center for Mediation Services. His prior positions include serving as a Child Permanency Mediator with the New York Society for the Prevention of Cruelty to Children, mediating child permanency matters in the NYC Family Courts. He also served as Mediation Coordinator with the Center for Court Innovation, where he managed the Harlem Community Justice Center's Mediation Program. Throughout his career, he has worked with a wide variety of groups, couples and individuals across a broad spectrum of conflict themes and contexts. Justo received his Bachelor of Arts from Hunter College.

Halley B. Anolik

Halley B. Anolik, Esq. serves as the Center's Director of Education and Training. With a background in mediation, Halley coordinates, creates and delivers training to city agencies on ways to understand and incorporate conflict resolution theory and techniques in their workplace. Halley is continuously learning and teaching from a place that examines opportunities for increased understanding and party self-determination in conflict. Prior to joining the Center, Halley worked at New York Center for Interpersonal Development where she mediated a variety of case types, collaborated with courts, schools and various community groups to implement mediation programs and provided training in conflict resolution. She graduated cum laude from Benjamin N. Cardozo School of Law with a concentration in Alternative Dispute Resolution and is a Supervising Attorney for Brooklyn Law School's Mediation Clinic.

Karin McAvoy

Karin McAvoy serves as the Administrative Coordinator for the Administrative Judicial Institute and the Center. Karin is a top-performing Executive Assistant with more than 20 years of experience managing office priorities and providing exceptional administrative support for executives and government officials. She received her Bachelor's Degree in Business Administration from the University of Phoenix and her Certified Administrative Professional (CAP) designation from the International Association of Administrative Professionals.

Kimberly Guzman

Kimberly Guzman serves as the Center's Administrative Assistant. Having served in various capacities in diverse environments at OATH for 8+ years, Kim brings exceptional customer service experience to the Center. She is skilled in providing customer care, coordinating and responding to complex internal and external agency requests, supervising and training staff on policies and procedures, database management and record keeping through her experience with the Department of Records and Information Services. Prior to OATH, Kim conducted parenting workshops, evaluated child development tools and supervised recreational and educational activities for children and adolescents at Women in Need, an organization that supports homeless single mothers and children. Kim has a passion for learning and public service.

Sethu L. Nair

Sethu L. Nair serves as the Center's Senior Conflict Resolution Specialist. She manages Conflict Resolution services including Mediation, Group Conflict Management, Conflict Coaching and Restorative Practices. A Mediator, Circle Keeper and Coach, Sethu has worked across a range of conflicts including; family matters, small business disputes, non-profit staff and board challenges, workplace conflict and community discord. She is also a leadership development and personal transformation Coach and a member of the team at Hidden Water NYC, where she facilitates restorative circles to heal the impact of child sexual abuse in the family system. Prior to joining the Center, Sethu ran her own Conflict Management and Coaching practice. She has also worked for various human rights organizations in New York and India. Sethu is graduate of SUNY Purchase and the School of International and Public Affairs at Columbia University and delights in the dynamic interplay of relationships, communication and conflict.

Jessica Baen

Jessica Baen, Conflict Resolution Specialist, has devoted her career to bridging divides, whether interpersonal, professional or religious. That passion led her from East Bay Community Mediation, where she provided mediation and case management services for neighbor, workplace and family disputes, all the way to the prison at Guantanamo Bay, where she advocated for prisoners’ right to a fair trial and humane treatment as a paralegal with the Center for Constitutional Rights. Prior to joining the Center, Jessica served as a Senior Facilitator and Trainer with Soliya’s Global Connect Program and as a consultant with Mediators Beyond Borders’ Democracy, Politics and Conflict Engagement Initiative. Jessica also leads conflict resolution trainings and facilitates dialogue for community organizations around New York City. She received a Master in Public Affairs from Princeton University.

Eric Shanks

Eric Shanks, Conflict Resolution Specialist, is a clinical social worker, psychotherapist and Circle Keeper. Prior to joining CCCR, Eric had a personal psychotherapy practice and as a Circle Keeper at Hidden Water. Eric has experience working in the non-profit and private sector on issues including; juvenile justice, trauma and substance abuse, affordable housing, proactive dialoguing for workplace relationships. Currently, Eric is also working on a joint venture with the Stanford Peace Innovation Lab developing a podcast, Men’s Reckoning, holding innovative conversations designed to explore the possibility of masculinity as pro-social, adaptive and a scalable construct.


The Center has partnerships with various government agencies, the Citywide Diversity and EEO Network and Unions across New York City government. If your agency is interested in partnering with the Center, please email us at

Among our current partners are:

Human Resources Administration
Department of Correction
Department of Environmental Protection
Department of Sanitation
Police Department
Fire Department
Department of Citywide Administrative Services
New York City Housing Authority
Department of Information Technology and Telecommunications
Department of Transportation
NYC Health + Hospitals
Parks Department
Employee Assistance Program
Office of Administrative Trials and Hearings
NYC Commission on Human Rights
Mayor’s Office of New York City
Mayor’s Office of Climate Policy Programs
Mayor’s Office of Sustainability
Mayor’s Office for the Prevention of Hate Crimes
Mayor’s Office to End Gender Based Violence
Mayor’s Office of Immigrant Affairs
Mayor’s Office of Appointments

Center Brochure

Contact the Center
Phone: 212-436-0847
Center for Creative Conflict Resolution
66 John Street
11th Floor
New York, NY 10038