Contact OPA


Announcement, March 23, 2020

Walk-In Customer Service Centers Closed

Our Walk-In Customer Service Centers at 66 John Street and 5 Manhattan West are closed until further notice. 

There is no alternate walk-in customer service location. All documents must be mailed to: 

FISA-OPA

5 Manhattan West, 4th Floor

New York, NY 10001-2633

 

FISA Call Center Alert:

PIP/Vendor Help Desk and HR/Payroll Helpdesk

To all PIP Portal/FMS Broadcast/FMS Users/PMS Security Officers:

Effective, March 23, 2020 the City of New York Financial Information Service Agency (FISA) Call Center staff will be working remotely and will only be accepting inquiries via email.

Please email the Call Center at callcntr@fisa-opa.nyc.gov with your issue, name and telephone number. We will contact you as soon as possible.


HR/Payroll Help Desk Alert:

Effective, March 23, 2020 the City of New York Office of Payroll Administration (OPA) HR/Payroll Helpdesk staff will be working remotely and will only be accepting inquires via email.

If you are a City employee, please contact your HR/Payroll department for any questions you may have. 

If you are an authorized agency representative, submit a Remedy Ticket.

If you are an authorized agency representative and do not have access to Remedy, please email us at HRpayrollhelpdesk@fisa-opa.nyc.gov with your issue, name and telephone number. We will contact you as soon as possible.

Department of Education (DoE) Employees: Contact HR/Connect customer service at 718-935-4000 for payroll questions. The HR/Payroll Help Desk is unable to assist you on these matters.

3rd Party Vendors Employment Verification Requests:  For City employees, please call the Department of Citywide Administrative Services Employment Verification Line at 212-669-1357, select option 7, then select 1.

For Department/Board of Education employees, please call 718-935-4000.

If you are unable to get through to these numbers, you must contact the employee agency directly.

 


Email us

Email the Office of Payroll Administration.


Send correspondence to:

FISA-OPA
5 Manhattan West, 4th Floor
New York, NY 10001-2633


Freedom of Information Law (FOIL) Requests

OpenRecords Logo

Due to the current Novel Coronavirus (COVID-19) emergency, the Office of Payroll Administration (OPA) recommends submission of all Freedom of Information Law (FOIL) requests to OPA via NYC OpenRecords (nyc.gov/openrecords). Please select "Office of Payroll Administration (OPA)" from the Agency dropdown menu. Questions regarding specific FOIL requests should also be made via NYC OpenRecords, by using the "Contact the Agency" link available on every request page. NOTE: Requests submitted to OPA via the mailing address below may be subject to delays due to office closures and/or modifications to Agency operations


Office of Payroll Administration Records Access Officer:

Destyni Williams
FOIL Officer
5 Manhattan West, 4th Floor
New York, NY 10001-2633
(212) 857-1122


Office of Payroll Administration Records Appeals Officer:

Maureen A. Murphy
Records Appeal Officer
5 Manhattan West, 4th Floor
New York, NY 10001-2633
(212) 857-1122


Tips for a successful FOIL records search:
  • Be specific as to the records requested. Indicate the date or date range(s) of records requested. If a request is location based, describe the location(s) either as an address, an intersection, or a block.
  • Requests must be for records only and not questions requiring answers.
  • Request the records that you want only.

Employees of Private Companies

Questions concerning your pay and benefits? Contact the New York State Department of Labor


Employment Verifications

Please note that all requests for verification must have the employee's authorization to release the information.

  • for City employees please call the DCAS Employment Verification line at 212-669-1357, option 7, then 1.
  • for Department/Board of Education employees please call 718-935-4000.